Private alpha support
Account access help
Recovery is deliberately manual during the private alpha so a reset link is issued only after the account owner is verified. ShiftBridge never retrieves or reveals an existing password.
Forgotten password
Request a one-time reset link
Contact the restaurant owner or manager who invited you, or the ShiftBridge pilot administrator through your existing contact channel. Include your name, restaurant, and sign-in email—but never send your password. After identity review, support can issue a link that expires in 30 minutes and works only once.
Lost email access
Email address help
If you can still sign in, change the address from Account & Security. If you cannot sign in, the pilot administrator must verify ownership before changing it.
Account closure
Request account removal
Send a closure request through the same verified support channel. During alpha, removal is reviewed so completed-shift, safety, payroll-adjacent, and legal-retention records are not silently destroyed or misattributed.
Security boundary
What support will never request
Do not send your current password, a full recovery link, or a session cookie. Support should ask only for information needed to confirm which account belongs to you.